Support and contact

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Write to us

[email protected] — we reply in French, English and Japanese, usually within [TO CONFIRM: 5 business days]. To help us answer, include: the version of Umare (Settings → Information → Version), your iPhone model and iOS version, and what happened.

Publisher: [TO FILL IN: name or company name], [TO FILL IN: address]. See also the legal notice.

Frequently asked questions

How do I restore my purchases?

Settings → Store → Restore purchases, with the same Apple account as the purchase. Purchases are tied to your Apple account, not to your Umare account.

How do I manage or cancel a subscription?

In iOS Settings → [your name] → Subscriptions, or from the app (Settings → Store → Manage my subscription). Deleting the app or your Umare account does not cancel the subscription. Apple help: Cancel a subscription.

How do I get a refund?

Payments are handled by Apple: reportaproblem.apple.com → "Request a refund" (Apple help).

I got a new iPhone: where are my games?

Without an account, your games are on the device: they follow an iOS backup or transfer of the device, nothing else. With an Umare account (optional), your current life and completed lives are saved in the cloud: sign in on the new device to get them back.

How do I delete my data?

• Without an account: uninstall the app. If you use the device's iCloud backup, also delete the backup (iOS Settings → [your name] → iCloud → Manage Storage → Backups).
• With an account: Settings → Account → Delete account. Your account and saved games are erased. This does not cancel a subscription: cancel it first.
• For any other right (access, correction…): [email protected]. See the privacy policy.

How do I change my ad choices?

• Settings → Ads → Privacy choices (shown in regions where the consent form applies).
• iOS Settings → Privacy & Security → Tracking → UMARE to allow or decline tracking.
• A Club subscription removes ads [TO CONFIRM].

How do I report an inappropriate ad?

Settings → Ads → Report an ad, or write to [email protected] with a screenshot, the time, and the advertiser's name if you can see it. Ads come from Google AdMob; we report them to Google and we block sensitive categories. Ads never appear during a game.

I found a bug or a stuck text

Write to us with the app version, iPhone model, language and, if possible, the scene concerned (its title). Thank you: it improves the game.

Does the app use mobile data?

Very little: the game works offline. A connection is only used for purchases, the account and save, and ads.

Which languages?

French, English and Japanese (Settings → Language). The change is immediate, including for the current life.

What age is it for?

Umare is not intended for children under 13. It deals soberly with themes such as grief or illness. It contains no explicit violence, no sexual content and no gambling.

I have an accessibility problem

Read the Accessibility page and write to us: we want to know what gets in your way.

If the game hits too close to home

The stories are fictional, but some scenes (grief, illness) can stir up memories. You can stop whenever you like. If you are going through a hard time, talk to someone close to you or a health professional. A directory of helplines by country: findahelpline.com.